Shipping & Returns
DOMESTIC SHIPPING POLICY
Packages will be shipped at our soonest convenience. Courier may take up to 2-4 workings days from the day we’ve send your parcel (public holidays not included). Courier deliveries are made to street addresses and not PO Box addresses. Deliveries do not occur over weekends and public holidays.
Once your order has been shipped, we will email you a tracking number which you can use to track the progress of your order. Delivery delays can occasionally occur.
An order will only be dispatched upon:
- The acceptance of your payment;
- Verification of delivery / billing address.
Lost, delayed or damaged items
Should ordered items be delayed or lost, the buyer should contact the seller firstname.lastname@example.org stating the tracking number. However, Mini Magnolia cannot be held liable for any damage or lost by a third party once it has been handed over to the courier company. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
- A confirmation e-mail will be sent to the buyer when the order has been dispatched.
- Should no email, as referred to above, be received, the buyer should contact the seller at email@example.com
INTERNATIONAL SHIPPING POLICY
We currently do not ship outside of RSA.
WARRANTY, RETURN- AND REFUND POLICY
Mini Magnolia offers a 6 month warranty on our play mats. Imperfections deemed the responsibility of the manufacturer are covered and must be reported to us by email firstname.lastname@example.org immediately. Wear and tear marks are not covered under warranty.
We want you to be happy with your purchase and so we offer a money back guarantee on our products.
Our return policy complies with the Consumer Protection Act of South Africa.
To be eligible for a return, your item must:
- be returned within 7 working days
- be undamaged and in the same condition that you've received it
- be brought to our attention within 7 working days by sending us your invoice number, as well as an explanation why you would like to return the product.
We will not provide refunds for;
- Any item not in original condition, damaged or defective for reasons not due to our error
- Any item that is returned more than 7 working days after delivery
- Any item not brought to our attention before 7 working days after delivery.
- Sale items
You will be responsible for paying for your own shipping costs for returning your item. Please make it a priority to track your item. We will not be responsible for your missing return.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you have been approved, then your refund (less the shipping costs) will be processed. No refunds for items purchased more than 6 months ago. We will email you to confirm your bank details for the refund.